Dumish Farm believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that Dumish Farm marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited occasion offers, and therefore cancellations are not possible.
In case of receipt of damaged items, please report the same to our Customer Service team. The request will, however, be entertained once Dumish Farm has checked and determined the same at its own end. This should be reported within 7 days of receipt of the products.
If you believe that the product received does not match what was displayed on the site or meet your expectations, please notify our customer service within 24 hours of receiving the product. The Customer Service Team, after reviewing your complaint, will make an appropriate decision.
Refund Policy
At Dumish Farm, we stand by the quality and satisfaction of our products and services. Your purchase is backed by our 30-day money-back guarantee. If, for any reason, you are not completely satisfied with your purchase, we will promptly issue a full refund. With our commitment to daily quality checks and a global customer base, we have thousands of delighted customers worldwide, and our customer support is unparalleled. This confidence allows us to offer this exceptional guarantee.
To initiate a refund, please contact us within 7 (seven) days of your purchase, providing your order number (sent via email after ordering). You are welcome to share the reason for your refund request, as we value customer feedback and use it to continually enhance our products and service quality. Refunds will be processed within a 30-day period.
While we make every effort to represent our products accurately through images, videos, text, or any other means on our website, www.dumishfarm.com, we understand that there may be variations in the touch and feel of our products compared to an in-person visit to a physical store.
If the product you receive does not meet your expectations, you can take advantage of our generous 30-day return policy. After the 30-day period expires, all purchases become final, and no product returns will be accepted. Your satisfaction is our priority, and we appreciate your trust in Dumish Farm.